We hope you do not need to cancel, but if you must, we would appreciate notice as follows. Our cancellation policy is 48 hours prior to treatment. Any cancellations, changes, or no-shows within 48-hours of appointment are subject to a fee equal to 50% of the cost of your treatment. If you need to cancel your appointment before the cancellation policy deadline, no payment will be required.
When you schedule your appointment with us, you are agreeing to these policies. We have an automated appointment reminder that goes out 48 hours before your scheduled appointment.
No Show Policy
These types of appointments can have a lot of impact on business. Please let us know if you cannot make your appointment so we can plan our schedule and other clients accordingly. A “no show” for an appointment will result in a payment for the entire treatment. This will also be noted on your file for future appointments.
We strongly advise all our guests to arrive at least 5 minutes before your scheduled appointment time in order to start the treatment on time and give you the full experience.
Out of respect for our clientele, if you arrive late for your appointment, it will end as scheduled so as not to delay the next client.
Please understand that when you make a reservation with us, we have set aside that time specifically for you and may have turned away other possible clients to hold that reservation for you. If you fail to provide notice within the above requirements, the cancellation fee will be charged.
Our mission is to care for our clients by consistently offering the very best of our services, products, and ourselves. Our responsibility is to uplift, enhance and educate all who enter. We look forward to treating you and hope that you respect our policies.