Shipping Questions and Delivery Times


Free shipping on orders over €95 within Ireland and the Netherlands

During busy periods or new launches, delivery will take longer than normal. Please allow a minimum of 7 working days from the date of your order for delivery in Ireland and The Netherlands. 

We will do our best to get your order packed and shipped as quickly as possible. But please remember all postal services are very busy at the moment. 

What are the shipping costs?

This depends on the order size and country the order is going to. The rate will be calculated at the checkout.

I have ordered but I did not received any email yet?

You will receive an email confirmation of your order once you have made an order with us. You will receive another email as soon as your order has been fulfilled by us and when it is on its way to you. Please allow 2-3 working days for this process. (Please check your spam mail if there is no emails in your inbox)

When will my order be delivered?

Please be aware it may take 2-3 days to process your order. The actual shipping time depends on your country. An email will be sent to you when your order is dispatched and on its way. Please keep an eye on your junk mail.

Do you post over the weekend?

No, please note that all orders are processed and sent between Monday-Friday. Any orders made over the weekend will be dispatched the coming week. 

Estimated arrival time of your order once it has been processed and dispatched:

Please keep in mind delays are out of our control.

Netherlands 3-7 working days

Ireland 5-7 working days

Northern Ireland 7+ days

UK 7+ days

Europe 7+ working days

US 14+ days

Australia 21 days

Rest of the world  21 days

We try to pack and ship your order as soon as it has been placed. You will receive an email from us as soon as your order has been processed and fulfilled. Please note sometimes there are delays that are out of our control. 

Do you ship internationally?

Yes. Please be aware that if there are any custom fees in your country you will be expected to pay for these. If you are having any trouble checking out due to the country you choose to post to please get in touch via hello@skin-wise.com and we will help you.

Where is my order been shipped from?

All orders are being sent from The Netherlands.

Orders from Ireland are sent from Cork City, Ireland or The Netherlands

Please be aware you may need to pay customs and taxes depending on your country policy. 

If you need further assistance please email hello@skin-wise.com and we will be happy to help you.