Shipping and Pick ups
Online order Collection from our clinic
This is possible by appointment only. You will receive a email when your order is ready for collection. Please note it is possible to collect only at certain days and times. Please check your junk mail in case you miss a notification from us.
Where is my order been shipped from?
All orders are being sent from The Netherlands via PostNL
What are the shipping costs?
This depends on the order size and country the order is going to. The rate will be calculated at the checkout.
I have ordered but I did not received any email yet?
You will receive an email confirmation of your order once you have made an order with us. You will receive another email as soon as your order has been fulfilled by us and when it is on its way to you. Please allow 2-3 working days for this process. (Please check your spam mail if there is no emails in your inbox)
When will my order be delivered?
Please be aware it may take 2-3 days to process your order. The actual shipping time depends on your country. An email will be sent to you when your order is dispatched and on its way. Please keep an eye on your junk mail.
Do you post over the weekend?
No, please note that all orders are processed and sent between Monday-Friday. Any orders made over the weekend will be dispatched the coming week.
Estimated arrival time of your order once it has been processed and dispatched:
Please keep in mind delays are out of our control.
Netherlands 3-7 working days
Ireland 6-10 working days
Northern Ireland 7+ days
UK 7+ days
Europe 7+ working days
US 14+ days
Australia 21 days
Rest of the world 21 days
We try to pack and ship your order as soon as it has been placed. You will receive an email from us as soon as your order has been processed and fulfilled. Please note sometimes there are delays that are out of our control.
Do you ship internationally?
Yes. Please be aware that if there are any custom fees in your country you will be expected to pay for these. If you are having any trouble checking out due to the country you choose to post to please get in touch via hello@skin-wise.com and we will help you.
Please be aware you may need to pay customs and taxes depending on your country policy.
If you need further assistance please email hello@skin-wise.com and we will be happy to help you.